Support & FAQs

This page contains information on Contact details, How-to-update, and some FAQs.

Get in touch with us

Your questions, feedback, and concerns are important to us.

Have trouble with receiving emails or logging in? Email [email protected]

How to log in and access Professional Resources?

Please visit this page for a step-by-step guide on how you can log in and access our Professional Resources.

FAQs

  1. How do I cancel my membership?

    • To cancel your membership, simply go to the "Manage Subscription" section of the newsletter website and follow the steps to cancel. It's important to keep in mind that if you've already paid for a full month or year, there won't be an option for a partial refund. However, once you cancel, you will still have access to all of the membership perks until your subscription expires. After that, you won't be charged again.

  2. How do I access my account on the website?

  3. I am an Upstream Ag Professional member, and still, I can't see the Member Only content on the website.

    • Please make sure you are logged in with the email address that you used to pay for your membership.

  4. Can I change the email address my membership is connected to?

    • If you would like to change your email address, please contact us at [email protected], and we’ll be able to help you out.

  5. Can I change the credit card used to pay for my membership?

    • To manage your subscription, simply login to the website and navigate to the "Manage Subscription" section. From there, click on the button labelled "Manage Subscription," which will open a new browser tab and take you to the Billing page. This page allows you to manage all of your billing information, including credit card information.

  6. Am I able to gift a membership?

    • Yes. On our upgrade page, you can select the Gift option, select the plan you like to purchase as a gift and follow the prompt.

  7. Can I buy a membership for more than one person or my company?